SRS GLOBAL operates and request all the customers to read the below mentioned refund & cancellation policy carefully.
  • Any Defects found in products should be reported by the recipient or the sender within 24 hours of the receiving the product. In an event of failure to do so, the products shall be considered as used and any request to replace the same will be rejected. If the products are damaged during shipment they will be replaced only if the recipient sends back the damaged goods. Cost of courier may be repaid in form of complimentary item. In case of product combos which include multiple items, if a part of the order is not upto the mark then only the these item will be considered for refund/replacement and customer will be charged for rest of items.
  • In case of exchange / return of products, all the cost of courier and other charges would be borne by the recipient of the product. Please Note all our shipments are prepaid , If recipient is paying any amount to courier / delivery person then we are not responsible for that payment.
  • We reserve the right to cancel / modify any order without providing any reason. This is regardless of whether the payment has been confirmed / received. Complete refund for the cancelled orders and differential refund for the modified orders will be processed. Refund can take sometimes upto 31 days to effect.
  • For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user